In the past year alone, I’ve been on twelve different planes through five different airlines. On some of these journeys, I got just the right staff and just the right accommodations, with a dash of good timing and a hint of luck. Others, not so much. Such is life, it happens. And though I understand things happen that are beyond our control, things went very wrong on one particular trip. Based on the aftermath of this particular incident, I can say with absolutely certainty that never have I been so unfairly treated and utterly dumbfounded by an airline’s lack of customer service care than I was with one airline we’ll call “MNO Royals.”
Here’s a long story short: Bought a ticket online, got an e-mail from the airline about a time change, got to the airport and MNO wouldn’t acknowledge my ticket as I arrived at the later time specified in the e-mail, which apparently made me “miss my flight.” Was then ordered to pay for a secondary ticket (not to pay for a time change, but a new ticket completely outright) to get to a place that I absolutely had to be. Essentially, they made me pay for my flight home twice, and cost me 400 quid I couldn’t afford to lose. I was as pissed as all hell.
Now, I’m not a fancy duchess with a rich husband who can throw away 400 quid so easily (if the next ten years pan out as they should, this may be a different story). After calling their customer service multiple times, being promised compensation for their “obvious” wrong-doing, but then given the run-around before they finally became major dicks about the whole thing and told me it was “too bad, so sad,” MNO really pissed me off. Their utter lack of honour, courtesy, and professionalism, not to mention their atrocious customer care was astonishing. Never have I been treated so badly with such blatant disregard as a customer, and I was damned if I was going to let them get away with it. If MNO had of told me the first time I called, “sorry, miss, there simply isn’t anything we can do for you,” then I probably wouldn’t have been so offended. But this is not what happened.
I know that I probably should have done more about this issue while it was happening, but let me make something clear: I was vulnerable. I’m a 22-year-old girl traveling alone who just wanted to get to where I needed to be, and I’m not one to argue when a big, mean, corporate machine gets all up in my face… that is, until now. What’s more, just like I’m not a fancy duchess, I am not some big-shot-Harvey-Specter-lawyer type who even knows what my rights are in the matter. Hell, I hardly know what travel insurance is, let alone the legal mumbo jumbo that goes along with purchasing a plane ticket to Amsterdam.
Then I learned about Airhelp. Airhelp is a company that provides online legal services to help passengers get compensation from airlines when their flight has been cancelled, delayed, overbooked, or anything else that may have cost them dearly. It is a company that understands all of your rights as a passenger, will act as a mediator and take care of all the paperwork and communication with the airlines, and, if necessary, will even take them to court for you. Their hope is to empower travellers to make full use of their consumer rights, and, in turn, raise the level of customer care that airlines should already be providing anyway.
Airhelp is the dragonglass killing all of the corporate white walkers.
Most of us don’t understand what our rights are as passengers. We’re the generation who scroll to the bottom of agreements, check the box for “I Accept the Terms and Conditions,” and unknowingly promise our firstborn child to Apple, Google, and the like every single day. There’s no way we can stand up to Goliath all by ourselves, so why not tag in a team player who knows what they’re doing and who will do all of the work for you? And trust me, having processed 80,000 claims in 35 different countries, Airhelp knows what they’re doing.
You see, these airlines know we’re lazy SOBs and will try to distract us with magic tricks and pizzazz when they screw up before shovelling out any real dough. Many airlines use vouchers or upgrades so that you won’t try and go after them for what they really, legally, owe you. It’s like paying for a bus fare to get to school for an exam only to be told, “sorry, I’m not going to take you in today, but go on and take 10 cent off your next fare.” Are you really going to be okay with that?
Moreover, Airhelp understands that, if you’re coming to them, then you’ve already been screwed over enough and they’re not going to make things any harder on you. Like any business, they do wanna get paid, but their service guarantees that if you’re not compensated, you don’t owe them a cent. No win, no fee. If, however, all their hard work pays off and you’re given the money you deserve from those airline tyrants, all they ask is for a 25% service fee deducted from the payout, which may jump to 50% if the case is taken to court. Either way, the cost will never exceed the amount that the airline actually pays you. Besides, 25%-50% of the money you wouldn’t have had otherwise sounds like a pretty good deal to me.
With an 8.7/10 rating in customer satisfaction, an average compensation of 450$, and asking only 3 minutes of your time to see if you qualify for a claim, why not use Airhelp to get what’s yours anyway? For me, losing this money was extremely upsetting, and not something I can afford, but my concern with this compensation isn’t even about the money anymore – it’s about respect. It’s being tired of big corporations screwing over the common man just because they can. It’s about having a voice, being vindicated, and showing them that they can’t act so indecently to honest, hard-working people who paid for a service they didn’t receive. It’s for the bullied, the little man, the Erin Brockovich’s who just want a little justice – and Airhelp has been more than happy to get me mine.
So if you wanna get yours too, go to www.getairhelp.com and see if you qualify – chances are you probably do.